Frequently Asked Questions
Broken Glass - We can replace broken glass. Installation charge applies because we must disassemble the frame, clean out the fragments and then reassemble the frame. The time involved is nearly the same as building a new frame from scratch!
Sell Glass - We can cut a piece of glass for you to "do it yourself" but we are not fond of doing this. We use special protection when handling glass and we do not have the material for safely transporting cut glass. If possible, we ask that you bring the frame into which the glass will be set. We can then temporary pin the glass into the frame thus making it safer to transport. We can accept no responsibility for breakage or injuries caused transporting the glass.
Broken Frames - The short answer is no. Once a frame has been broken, the corners of the frame have usually lost some of their structural integrity. New pins/staples put in the corner will not hold tightly and the frame will not be solid. There are exceptions. If the wood on the frame is wide enough, it may be possible to put the pin/staples in between the old pin/staples in undamaged wood. We need to see the frame to make this determination. We cannot repair surface damage to the frame like nicks, scratches etc...
Develope Film - No. We do not have the equipment to develop any type film.
4x6 Prints - No we do not do printing of large quantities of 4x6 prints. We can make 4x6 prints for special purposes but our equipment is not designed for that purpose. The process is much more time consuming and therefore expensive than having them done at a local photo center or Kiosk machine.
ID Cards - No. This is requested often. While it would be possible to us to do this, it would be meaningless if you think about it. ID's of any kind are only good if the person you present it to recognizes it. Anyone could print a realistic looking ID card. Locally, Access Nova Scotia is the best choice for a Photo ID. More information is available by clicking here.
Prints from video tapes - Even though an image may look OK on a TV screen the resolution is actually very poor. A standard DVD video has a resolution of 720x480. In digital camera terms this would be 0.3 mega pixels. A Blu-ray's maximum resolution is 1,920x1,080 (1080p) this would be 2 mega pixels.
The second issue with a print from video is finding the frame you wish to print. A 30 minute video has
54000 frames. The time required to locate the section of tape which contains the frame you want, capture the range of frames to a digital form then future isolate the frame then finally print that frame only to get a poor quality print is usually reason enough to discourage the practice. We can do it but, we charge by the hour at a rate of $50 per hour and you must be present throughout. Furthermore, we must make a appointment because this interrupts our normal workflow and must be scheduled.
Color Photocopies - No
Prints from a cell phone or pad cameras - In general, we can now make prints from cell phone and pad cameras as long as they were taken with a sufficiently high resolution setting.